UI Care for UniFi Cloud Gateway Ultra

Ubiquiti UI Care is a paid service offered by Ubiquiti Networks that extends the warranty period and provides additional benefits like priority technical support or replacement services in the European Union market. The primary benefit of UI Care is an extended warranty period for your UniFi Cloud Gateway Ultra. The standard warranty period for most Ubiquiti products is one year. UI Care extends this warranty for an additional 5 years. This provides peace of mind knowing your equipment is covered in case of malfunctions or hardware failures beyond the standard warranty period.

In the event of a hardware failure with a UI Care-protected device, Ubiquiti offers expedited replacement service. This means you'll receive a replacement device before you return the faulty one, minimizing downtime and disruption to your network. When utilizing the expedited replacement service, UI Care covers the return shipping costs for the faulty device. This eliminates additional expenses associated with the replacement process.

Our UI Care service is provided strictly according to the manufacturer's terms and conditions. To understand the scope and limitations of the service offered to you, feel free to check them on our website below, but we highly encourage you to review these terms on the manufacturer's official website. Please note that we are not liable for any changes to these terms and conditions made by the manufacturer after your review. This ensures clarity and aligns expectations regarding the coverage and support you can anticipate under this program.